Terms of Service

1. Company Details and Contact

Contact:

• Legal: support@compact.se
• Privacy: support@compact.se

2. Definitions

• "Stable", "we", "us": Compact Nordic AB, which provides the Service.
• "Service": the Stable platform, including web/app interfaces, APIs, and related services.
• "User": any person who accesses or uses the Service.
• "Customer": an organisation (B2B) that enters into an agreement with Stable for use of the Service.
• "End User": a User who uses the Service under a Customer's workspace (e.g., staff, rider, horse owner).
• "Subscription": a paid plan for access to the Service.
• "Customer Data": personal data and other data that a Customer or its End Users submit to the Service.
• "User Content": any content submitted to the Service (including text, files, attachments, and records), excluding Stable's own materials.

3. Eligibility and Account Registration

3.1 Age and capacity

• You must be at least 13 years old (or older where local law requires) to use the Service.
• If you are under 18, you must have permission from a parent/guardian.
• Customers are responsible for ensuring that End Users (including junior riders) are permitted to use the Service and that required consents/notices are in place.

3.2 Account security

• You are responsible for maintaining the confidentiality of your login credentials.
• You must promptly notify us at support@compact.se of any suspected unauthorised access.
• You are responsible for all activity under your account, except where caused by our breach of these Terms.

4. Service Description and Availability

4.1 What the Service does

The Service provides tools for stable management and horse care administration, such as horse records, scheduling, team administration and customer invoicing. The features available to you depend on your plan and your organisation's settings.

4.2 Availability and maintenance

• We aim to keep the Service available and reliable, but we do not guarantee uninterrupted availability.
• We may perform maintenance, updates, or changes to the Service. Where reasonable, we will seek to minimise disruption.

4.3 Changes to the Service

We may add, modify, or remove features for valid reasons, such as security, legal requirements, or product development. If a change materially and negatively affects a paid Subscription, we will tell you in advance and you may cancel the affected Subscription before the change takes effect, subject to mandatory law.

5. Subscriptions, Billing, and Refunds

5.1 Plans and pricing

Subscription plans, fees, and included features are described at checkout or in a written order form.

5.2 Billing

• Subscriptions are billed in advance on a recurring basis (e.g., monthly or annually) unless otherwise stated.
• You authorise us (and our payment provider) to charge the applicable fees, taxes, and any agreed add-ons.
• If you are a Customer, you are responsible for all fees for your workspace and authorised users, unless otherwise agreed.
• Subscriptions renew automatically at the end of each period until they are cancelled. You can cancel at any time in the Service; the Subscription then ends at the end of the period you have paid for, and you are not charged again.

Compact Nordic AB is the seller of the Subscription. Payments are processed by our payment provider. Stable subscriptions are separate from invoices that a Customer issues to its own customers through the Service; Stable is not a party to those invoices.

5.3 Taxes

Prices include VAT unless stated otherwise at checkout. Business customers are responsible for any other taxes that apply to them, including VAT under the reverse-charge rules.

5.4 Late payments and suspension

If payment is overdue, we may suspend access after providing reasonable notice, unless prohibited by mandatory law. We may charge statutory interest and reasonable collection costs.

5.5 Refunds

• Fees are non-refundable except where required by mandatory law or explicitly stated in your plan/order form.
• Consumers (EU/EEA): If you are a consumer, you can withdraw from a new Subscription as described in Section 5.6.

5.6 Right of withdrawal (consumers)

If you are a consumer, you can withdraw from a new Subscription without giving a reason within 14 days of the day you bought it.

• To withdraw, tell us before the 14 days have passed, by email to support@compact.se or by post to Compact Nordic AB, Stigsbergsv. 3, 746 93 Bålsta, Sweden. You can use the model withdrawal form in the Appendix, but you don't have to. It is enough that you send your message before the period ends.
• When you buy, you ask us to start the Service right away. If you withdraw, you pay a proportionate amount for the time up to when you told us. We refund the rest within 14 days of receiving your withdrawal, using the payment method you used, unless we agree otherwise.
• We confirm your purchase by email, with this information and the withdrawal form.

6. User Responsibilities and Acceptable Use

You agree to:

• Use the Service in compliance with applicable laws and these Terms.
• Ensure that information you provide is accurate and kept up to date.
• Maintain appropriate safeguards for your devices and credentials.

You must not:

• Use the Service for unlawful, harmful, or fraudulent activities.
• Attempt to gain unauthorised access to the Service, accounts, or systems.
• Interfere with or disrupt the Service (including introducing malware).
• Reverse engineer, decompile, or attempt to extract source code except where permitted by mandatory law.
• Scrape or harvest data from the Service at scale without written permission.
• Upload content that infringes third-party rights or violates privacy/data protection laws.

We may investigate violations and may suspend or terminate accounts as described in Section 13.

7. User Content and Data Ownership

7.1 Ownership

• You (or the Customer, as applicable) retain ownership of User Content and Customer Data.
• Stable does not claim ownership of your data.

7.2 Licence to operate the Service

You grant Stable a limited, worldwide, non-exclusive licence to host, process, transmit, and display User Content and Customer Data solely to: provide, maintain, and secure the Service; perform support and troubleshooting; and comply with legal obligations.

7.3 Feedback

If you provide feedback or suggestions, you grant us the right to use it without restriction or compensation, to improve the Service.

8. Customer Data Privacy (B2B - Processor Role)

This Section 8 is our data processing agreement under Article 28 GDPR and applies whenever Stable processes Customer Data on a Customer's behalf.

8.1 Roles and scope

• The Customer is the controller of Customer Data and Stable is its processor.
• Subject matter, nature and purpose: hosting and processing Customer Data to provide the Service, for the term of the Customer's agreement.
• Types of personal data: the data described in Section 3 of the Privacy Policy that the Customer and its End Users add to the Service.
• Data subjects: the Customer's staff, riders, horse owners, customers and other End Users and contacts.
• The Customer is responsible for having a legal basis for Customer Data and for the lawfulness of its instructions.

8.2 Processor obligations

When we process Customer Data, we:

• process it only on the Customer's documented instructions (these Terms and the Customer's use and settings of the Service), including for transfers outside the EU/EEA, unless law requires otherwise, and tell the Customer if we believe an instruction infringes data protection law;
• ensure that people authorised to process it are bound by confidentiality;
• take the security measures required by Article 32 GDPR;
• assist the Customer, taking into account the nature of the processing, with data subject requests, security, personal data breach notifications, data protection impact assessments and prior consultations;
• notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Data;
• return or delete Customer Data at the end of the agreement as described in Section 13.4, and delete remaining copies unless law requires storage; and
• make available the information needed to demonstrate compliance with this Section and allow for audits by the Customer or an auditor it appoints, with reasonable prior notice and subject to confidentiality.

8.3 Sub-processors

The Customer gives general authorisation for us to use sub-processors. We impose data protection obligations on them equivalent to those in this Section and remain responsible for them. We will inform the Customer in advance of any intended addition or replacement of a sub-processor, and the Customer may object on reasonable grounds. If we cannot resolve the objection, the Customer may terminate the affected Service. The current list of sub-processors is available to Customers on request.

If the Customer needs a signed copy of this Section, contact support@compact.se.

9. Intellectual Property

• The Service, including software, design, trademarks, and documentation, is owned by Stable and/or its licensors and is protected by intellectual property laws.
• You receive a limited, non-transferable right to access and use the Service during the term, in accordance with your Subscription and these Terms.
• You must not remove proprietary notices or use Stable's branding without permission.

10. Disclaimers (Including Veterinary/Medical Advice)

10.1 No veterinary or medical advice

The Service may allow you to store and organise information about horses, training, feeding, treatments, and schedules. The Service does not provide veterinary, medical, or professional advice.

• Any health-related or treatment-related information in the Service is for record-keeping and planning only.
• Always consult a qualified veterinarian or other qualified professional for diagnosis, treatment, or medical decisions.

10.2 Service provided "as is"

To the maximum extent permitted by applicable law:

• The Service is provided on an "as is" and "as available" basis.
• We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not guarantee that the Service will be error-free or that it will meet all specific operational requirements.

Nothing in these Terms excludes mandatory warranties or rights that cannot be excluded under applicable consumer law.

11. Limitation of Liability

11.1 Indirect damages

To the maximum extent permitted by law, Stable is not liable for:

• Indirect or consequential losses
• Loss of profit, revenue, goodwill, or business opportunity
• Loss or corruption of data
• Business interruption

11.2 Liability cap

To the maximum extent permitted by law, Stable's total aggregate liability arising out of or relating to the Service and these Terms is limited to the amounts paid by you (or, for B2B, the Customer) to Stable for the Service in the 12 months immediately preceding the event giving rise to liability.

If you are using a free plan with no fees paid, Stable's total aggregate liability is limited to SEK 5,000, to the extent permitted by law.

11.3 Mandatory-law carve-outs

Nothing in these Terms limits or excludes liability for:

• Intentional misconduct (uppsåt) or gross negligence (grov vårdslöshet)
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be limited under mandatory applicable law (including consumer protection rules)

12. Indemnification

12.1 By Users/Customers

You agree to indemnify and hold Stable harmless from third-party claims arising from:

• Your (or your End Users') violation of these Terms or applicable law
• User Content/Customer Data that infringes third-party rights or violates data protection laws
• Unauthorised use of the Service through your account due to your failure to maintain reasonable security

This indemnity does not apply to the extent a claim is caused by Stable's breach of these Terms or applicable law.

13. Term, Termination, and Data Export

13.1 Term

These Terms apply from the time you first use the Service until your account (or the Customer agreement) is terminated.

13.2 Termination by you

• B2C Users may stop using the Service at any time and may request account deletion.
• Customers may terminate according to their Subscription terms/order form.

13.3 Termination by Stable

We may suspend or terminate access:

• If you materially breach these Terms (including acceptable use)
• If required by law or to address security risks
• For non-payment (for paid Subscriptions), after reasonable notice

Where feasible, we will provide notice and an opportunity to remedy, except where immediate action is required.

13.4 Data export and return on termination

• For Customers (B2B): For 30 days after termination, the Customer can ask us for a copy of its Customer Data in a commonly used, machine-readable format, unless otherwise agreed in an order form.
• After that period, we delete or anonymise Customer Data, except where retention is required by law or needed for security, dispute resolution, or accounting.
• For B2C: You may request a copy of your data and deletion by contacting support@compact.se. You can also request deletion from the in-app account settings. An in-app deletion request deactivates the account immediately and signs out active sessions; signing in during the 30-day recovery period restores the account. Organisation subscriptions are managed separately and are not cancelled by a user-account deletion request. Permanent deletion and retained records remain subject to the Privacy Policy and legal retention obligations.

14. Changes to the Terms

We may update these Terms from time to time. We will publish the updated Terms on stable.se and update the effective date.

• If changes materially affect paid Subscriptions, we will provide reasonable notice, and you may cancel the affected Subscription before the changes take effect.
• Continued use of the Service after the effective date constitutes acceptance, subject to any mandatory-law requirements.

15. Governing Law and Dispute Resolution

• These Terms are governed by Swedish law. If you are a consumer, you also keep the protection of the mandatory consumer law of the country where you live.
• Disputes shall be finally resolved by Swedish courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance. If you are a consumer, mandatory rules on which courts may hear a dispute apply, including your right to bring a claim in the courts where you live.

16. Miscellaneous

16.1 Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

16.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, reorganisation, or sale of assets, subject to applicable law.

16.3 Entire agreement

These Terms, together with any applicable order form, plan description, and referenced policies (including the Privacy Policy), constitute the entire agreement regarding the Service.

16.4 No waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

17. Contact

Questions about these Terms:

support@compact.se

Privacy-related questions:

support@compact.se

Appendix: Model withdrawal form